IP telephony is a newer concept in the world of telecommunications. This is a technology that uses the Internet Protocol to manage communications over the telephone network remotely. IP telephony uses a computer network, usually an Ethernet connection but increasingly Wi-Fi, to transmit voice signals instead of traditional telephone lines.
This is a fundamental part of any business. However, many businesses don’t understand what technology is and why they should a business use it. This article will explore what IP telephony is and why it is used.
How Does IP Telephony Work?
IP telephony, or Voice over Internet Protocol (VoIP), is a newer way of transmitting voice signals. It involves using the Internet to transmit your telephone calls. This means that you don’t use phone lines anymore. You will use a telephone that connects via a cable to an adapter connected to the computer network. 1Voice provides VoIP cloud-based solution with a business phone system platform. It helps companies to save money on hardware and maintenance.
Your “telephone” can be any computer in your network with speakers, and a microphone turned on. Anyone with your IP address via the Internet can call you for free as long as they have a microphone and speakers hooked up to their computer.
Why Should Businesses Use IP Telephony
Businesses will use IP telephony because it provides a very low-cost, easy way to communicate with clients and employees. There are other reasons why companies should use IP telephony. These include:
More Features Without Extra Hardware
VoIP has many features that they didn’t have with traditional telephony. You can have multiple phone numbers from one computer and have them ring at the same time. IP telephony lets you have a conference call and send messages through e-mail simultaneously.
VoIP phone systems and telephones allow companies to provide voice communication, video, and data. This means that you can use your telephone for more business-related tasks.
The same VoIP phone can be used to send faxes on your network as well. Since a business doesn’t have to purchase special fax machines, the costs of this feature are much lower than other solutions.
Scalability
A traditional phone system is only limited by hardware. The older systems have limits on how many lines they can handle and what type of equipment they are connected to.
With VoIP, you can use any computer or network in your company to create a phone system. You don’t have to buy a bulky telephone or deal with difficult wiring. IP telephony is scalable and allows businesses to grow without the need for extra equipment. This feature means that as your business grows, you don’t have to invest in more hardware or pay high fees to maintain your communications services.
Mobility
IP telephony not only allows you to use your telephone from anywhere that you can connect to the Internet. You can also send and receive calls using your smartphone or another mobile telephone. IP telephony makes it easy to use your phone when you don’t have access to a traditional phone jack in the wall.
IP telephony locations are easy to set up as well. You don’t need a traditional phone system, just a computer, and a stable internet connection. This makes it easier for people in different parts of the country or business to communicate with each other when they are at their office, home, or even on vacation.
Lower Costs
IP telephony is much cheaper than traditional telephone systems. You don’t have to buy special telephone jacks on your network and pay extra fees to use your phone system. This feature is especially useful for large companies that may have very high call loads.
Instead of using a special telephone line, VoIP uses the Internet connection in your company, and VoIP phones take advantage of this bandwidth. This means that both you and your business will be using only a portion of your Internet connection when using IP telephony, so it’s very efficient in terms of costs.
IP telephony allows you to use one phone to communicate with multiple people. This means you don’t need to buy numerous phones or equipment as with a traditional system. In addition, IP telephony is much simpler and cheaper to maintain than other solutions.
Easy Integration With CRM And Other Business Tools
IP telephony is becoming more popular because it allows businesses to integrate their telecommunications with other business tools easily.
IP telephony uses the same browsers and is compatible with almost any application, including CRM systems, accounting software, and ERP solutions. This provides efficiency and more features for employees in the company.
Integrating your IP telephony solution with CRM allows you to take advantage of both tools’ benefits simultaneously. This means that you can take calls from clients and at the same time be able to send them e-mails or accept their voicemails.
You can also see their contact information about your clientele through your call log history. This is a very practical feature for businesses that need an easy way to manage large amounts of data in real-time.
The Bottom Line
IP telephony allows you to use the Internet to communicate with your customers and employees while not using expensive phone lines on the walls or awkward wiring behind your desk. The only limitation is that you have a computer and a stable internet connection for this system to work. This means that not only can a business of any size use it, but small businesses can also take advantage of these features without spending much money on equipment.
In addition, IP telephony is much cheaper than traditional telephone systems and doesn’t require any extra equipment or special telephones. If you are looking for an easy way to communicate with your employees and clients, IP telephony is worth looking into.
