As a manufacturing business owner, you understand the nuances of your company’s operations. In the beginning stages of the COVID-19 outbreak, many businesses found their operations had to come to a screeching halt. For the manufacturing industries, though, the setbacks they experienced had to be quickly resolved because the world depends so greatly upon manufactured goods. Business owners within this industry have been tasked with the unique challenge of maintaining high levels of product output while enforcing strict health and safety guidelines for their employees. In these uncertain times, there are several physical integrations and software solutions that can assist manufacturing businesses in their quest to balance safety and success. These integrations promote operational excellence and consistent growth within the manufacturing industry.
Virtual Call Center Software
Having an open channel of contact for your customers and clients is an essential part of any successful manufacturing business. Many businesses have been experiencing significant setbacks due to the COVID-19 pandemic. One main area that has been dramatically affected is staffing. The safety concerns involved with keeping a full on-site staff has translated to issues with communication and availability for answering customer questions. Thankfully, Bright Pattern has created software solutions for business owners experiencing these issues. Their virtual call center software includes advanced technological features such as IVR. The acronym IVR stands for Interactive Voice Response, and Bright Pattern prides itself on offering an innovative, unmatched IVR system.
The IVR solutions Bright Pattern has created incorporate automation, speech recognition, natural language and phrases, intuitive voice response, personalized configurations, and intelligent interaction. Their IVR technology goes beyond the capabilities of traditional IVRs that businesses have utilized for years. This is because Bright Pattern integrates artificial intelligence and automation into their IVR system to allow the software to learn and grow with your business. You can create an IVR menu for your phone system that actually listens to callers and intelligently responds. Integrating an AI contact center into your business operations is the best way to increase efficiency and customer satisfaction. IVR software can help your call center or sales team handle a high call volume efficiently during business hours. After business hours and on weekends, an automated IVR system can stand alone as your call center. This saves you time and labor, and it gives your customer service team a much-needed break during these stressful times while still giving callers an open contact center through your IVR phone system.
Bright Pattern’s advanced IVR system software doesn’t stop with caller inquiries. Their contact center solutions can also be applied digitally to your company’s website. Virtual agents and chatbots have long been a hassle for online customers, and it’s impossible to have live agents constantly available for online or phone communications. While their IVR technology can streamline caller issues, their virtual chatbots also employ the same artificially-intelligent solutions and automation to provide customers with natural language and conversational responses online. Bright Pattern can help you create practical IVR menus for callers and web-based communication. Their IVR menus provide menu options that are all-encompassing and allow the software to handle any possible customer issues, whether via incoming call or digital message.
Efficient Conveyor Systems
A new innovation to traditional manufacturing infrastructure that is changing the ways in which many businesses operate is the spiral conveyor system. Ryson’s spiral conveyor design has completely transformed the capabilities of traditional conveyor systems. The spiral configuration of the Ryson spiral conveyor can save manufacturing businesses time, floor space, and money. The design makes vertical transportation of objects simple and is more efficient than traditional lifts, inclines, and elevators. The operational costs of the Ryson spiral configuration are minuscule in comparison to elevators and other conveyor systems. Ryson is dedicated to flipping the manufacturing industry on its head and changing the way we view traditional industrial integrations within the business.
Ryson prides itself on being a leader in the industry of manufacturing solutions, and they’re inspired to help business owners complete their operations in a different way. The unique design of their spiral conveyor provides solutions for manufacturing facilities that are unmatched by other systems. The vertical design saves valuable floor space that horizontal conveyor lines waste. The spiral conveyor can streamline the shipment process and help manufacturers get products to market in less time. Ryson understands that manufacturers have big goals, and they’re dedicated to helping them achieve these ambitious objectives. One way Ryson does this is by working closely with business owners to create customized configurations that meet their specific layout requirements. These integrations have helped modernize the business operations of many major manufacturers across the world. In a time where saving time and money is crucial to businesses, their spiral designs have been exactly what the manufacturing industry needs.
Centering on Measurable Results for Company Objectives
As the pandemic continues to affect businesses and families across the United States (and the world) many individuals are still forced to work from home. This has caused complications in the communication and focus of many business teams. Working remotely can create difficulties for teams that rely on collaborative efforts to complete projects and general tasks. This is where Workboard’s OKRs can bridge the gap brought on by dispersed teams. The acronym OKR stands for objectives and key results. Workboard OKRs promote visibility, clarity, and best practices in order to point team members in the right direction and keep them moving towards the achievement of company goals. Their OKR templates allow your team members to align their individual OKRs with company objectives in order to meet your organization’s overall business goals.
OKRs work by connecting your leadership teams with individuals throughout your organization to increase the visibility and clarity of business objectives. This is especially necessary with companies that have teams working remotely. When an individual salesperson receives efficient clarification on a company strategy or the company’s goals, that salesperson will be able to align their focus with the company’s top priorities. While the OKR framework does focus primarily on business strategies for the entire company rather than objectives on an individual level, having the proper integration of OKRs can help increase employee engagement and achieve ambitious goals.
Workboard understands the importance of setting goals and achieving objectives in measurable ways, and this is why their goal-setting framework makes it easy for your leadership team to clearly define and communicate your company’s OKRs. Workboard’s OKRs take the guesswork out of your team members’ various workflows. When communications are seamlessly transmitted from an executive level to your sales team and customer service team, you can be sure that your business goals and strategic plans are being carried out effortlessly, company-wide. What makes Workboard OKRs special is its focus on measurable results, employee commitment, and key performance indicators all combined to help your company achieve its ambitious goals. Not only do their OKRs bring clarity to your business objectives, but it’s able to analyze your business data and transform it into metrics and actionable insights. These insights, combined with the OKR’s key performance indicators allow you to track your employees’ progress and provide your team with regular performance reviews. Workboard combines all of these advanced features within their OKR framework in order to guarantee their software solution
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