All businesses face challenges each and every day of the week. Some deal with those challenges better than others which is all down to the way in which they respond to whatever is put in front of them. As you know, a business is only as good as the people who help to keep it running so, It can’t be the business itself, it must be the people. In fact, it has to be because, when you look at what makes one business more successful than another, it tends to all hinge on attitude which is a by-product of its employees;
Attitude means everything
A company’s attitude can be the difference between somebody quite literally bending over backward to do everything that they can to help you or, somebody saying something like, “er, no sorry I don’t think that is something that we do”. There are all kinds of issues with the second response starting with, saying no, before they even take the time to ask IT Authorities, giving an incorrect answer about something that they know nothing about.
Hopefully, you’ve never experienced the latter, however, be under no illusion, there are more people working in a customer service role who, ‘don’t really care’ than you’d believe. For a large number of people, a job is a means to an end, just, a job. There are more ‘uncommitted ‘workers worldwide than there are ‘committed’ workers, which is a tad worrying considering that customer service is one the biggest, if not the biggest industry is known to man.
Customer service almost makes the world go round.
You might have heard the expression, “everybody’s a customer” before, how much attention did you pay to it at the time? Did it get you thinking or was it a, pay it no mind fleeting moment? If it stuck with you then your business is probably thriving right now, if the idea/concept made it as far as one ear and then made a final dash for the finishing line which turned out to be a long free fall out of the other then you might be having a very different experience to those whom it resonated with from the word go.
Think of it as treating people how you wish to be treated
Surely there’s been a time in life where you’ve been, or seen somebody else acting, ‘out of order’ and, in one way, or another their actions come back to them, sometimes in a completely different form than the one that they dished out. Equally, there must have been an unexplainable point in life where something awesome has happened to you on the back of doing the right things, treating people with the same respect that you’d give to a customer.
It might sound a bit odd, but customers buy stuff, so, if you’re able to get your mind into the customer focus world then, people will buy into you. If you can incorporate the ethos into your daily life, then you will see better customer retention, fewer broken personal relationships and, generally speaking, you should receive a better response from people that you come into contact with.
