Have you ever wondered what happens to Amazon sellers who don’t provide customer service? They lose their stores by getting their Amazon account suspended! However, to avoid situations where you have to find a good way to reactivate Amazon seller account closures, there’s a very good option – you can start actually meeting Amazon’s requirements!
But let’s not talk about negative things, we can do quite the opposite! To be on top of Amazon searches, you will need not only good SEO and marketing, but you will also have to work on yourself! Optimize yourself to a level where “customer servicing” is done automatically: where you don’t even think about being impolite or rude to impolite and rude customers, where you understand that your business is more important than people who are not satisfied with their purchase for no reason, and where you’re in complete harmony with you and your store.
Customer service is one of the things you should keep in mind while operating your business on Amazon. It’s Amazon’s main mission and if you’re not a part of it, someone else will be! Even Bezos himself says that focusing on a customer is the best thing that a business can do!
“If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word-of-mouth is so very, very powerful.” – Jeff Bezos
Operate a Business That is Well-Balanced
Apart from boosting and optimizing yourself, you should also stabilize everything that is somehow related to your store. More specifically, you need to balance the quality of your products, time, and your behavior.
Quality is Everyone’s Responsibility
If you’re not ready to sell high-quality products, then you should probably consider another online marketplace to sell your products in. Here, you should monitor not only your manners and on-time deliveries, but also products that will eventually go to their owners. For this, you should conduct certain inspections, make sure you have taken care of the packaging, and that items won’t break on the way to their new homes. Yes, selling on Amazon can be high maintenance, but if you’ve chosen it, then you have to do it right!
When it comes to products, Amazon customers become extremely picky, and if something goes wrong they are ready to fight! So, if your product comes in different sizes and you accidentally send out the wrong one, they will most probably act in a very mean and rude way instead of choosing good manners and kind words.
So, you can avoid misunderstandings by inserting a video showcasing your product as detailed as possible or working on your product descriptions.
Time is Money…
In this case, time is literally money! If you are late with the delivery, then wait for a bad review or negative feedback – Amazon customers are too impatient!
More importantly, you should always address the concerns and questions of your customers. Ignoring them and minding your business is not an option, especially if you have chosen to become an Amazon seller! So, be always on time, fast and efficient!
There is Always Time for Good Manners!
Amazon customers chose your store for a reason. Maybe they saw your product first, and maybe someone recommended you to them, who knows? In any case, they already chose you and you have to act accordingly!
Just listen to what your buyers say – they are always telling you what exactly they need! However, even if you’re not able to identify their needs and expectations, you should not forget about your manners! No matter how your customers talk to you, always be polite and civilized; if they can’t do that, you should be the one who can!
Ready for providing the best customer service on Amazon? Then get cracking!
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