To be able to succeed in a high-competition market, organizations rely on efficiency more than anything else. For this purpose, they tend to invest in making the workplace environment safe and comfortable for the employees and introducing hi-tech tools for quick collaboration.
Successful businesses are not efficient from the start. They make and align sustainable solutions for their employees and customers that help them meet their goals. And when we talk about sustainable solutions, automated user provisioning tools can’t be ignored.
Keep reading to find out what automated UC provisioning is and how it helps you increase your company’s efficiency. But before that, here’s a quick glance at the term, ‘unified communications.
The Latest Communication Concept
In simple words, unified communications refer to combining all the communication and collaboration tools used within an organization in one place. These may include:
- Instant messaging software
- Voice calling tool
- Video conferencing tool
- Content sharing tool,
- Other administrative/productive / monitoring tools, etc.
These may be integrated with your organization’s official system, making it more dynamic and efficient. Instead of switching to a different app or software, the users can simply chat, call, share, or manage information on a single universal channel.
The concept sounds appealing, but is it workable? If so, how fruitful it can be?
Let’s find out in the following lines.
Automated UC Provisioning
UC provisioning means managing user accounts, setting up access protocols, authorities, and entertaining access requests from multiple users. Manual provisioning is, by all means, a hectic job. There are also risks of data loss, ID theft, or security breaches.
On the other hand, automated UC provisioning addresses all these issues. A user provisioning software can save your company ample time that would have gone wasted under normal circumstances.
Provisioning automation offers many other benefits, such as:
- Seamless synchronization
- Customization features
- Real-time and role-based accessibility
- Ability to access from afar, and more
All these factors make way for better efficiency in an organization.
But how? Keep reading.
Ways to Improve Organizational Efficiency with Automated UC Provisioning
An IT infrastructure that’s secure prevents improper access and reduces human errors, contributing to improved efficiency. Here are some ways automated UC provisioning strengthens this IT infrastructure:
1. Onboarding Made Easy
Organizations spend a heavy sum on their training. They’re prepared to pay damages if a new hire makes a mistake. This onboarding process is time-consuming for most companies that don’t rely on provisioning tools.
Automated user provisioning, on the other hand, makes it effortlessly easy for the new hires to get on track quickly. Upon onboarding a new employee, their information is fed for the first and the last time, which should be enough.
An account that’s been automatically created gives them limited access to helpful resources stored in the company’s data center.
This may result in new hires getting up and running in a shorter time as compared to the traditional onboarding process. An ideal implementation of automated UC provisioning would be in a call center where they have a very short time to prepare the new hires.
2. Ability to Customize Systems
IT systems with manual provisioning are not flexible enough. Employees have limited room for customization.
It’s time to understand every employee is different. So, they should have the liberty to personalize their workstations to work efficiently.
With automated provisioning, users are free to make changes to their interface. They can mix and match tools, and set priorities based on their position and job description without the need for IT admin.
3. Access to the Latest Communication Tools
Means of communication determine the efficiency of any organization to a great extent. The more tools you have, the better. This is where the concept of unified communications benefits a company.
Think about a system that offers a variety of tools, such as chat, voicemail, phone, video conferencing, email, etc., to communicate with clients. It empowers you to build a strong customer support team to handle all types of queries from clients.
You can train your employees based on their skill set, assign roles, and set permissions according to their experience.
4. Collaboration Tools
Seamless collaboration is another critical aspect of an efficient organization. Here, a robust user provisioning software ensures all departments and teams stay on the same page. With access to collaboration tools, they can share important information with:
- Specific user
- Specific team
- All teams or individuals
A unified communication system backed by automation keeps all the content and discussions synched. If a team or an individual omits or changes any information, others get an instant notification. This way, everyone concerned can keep pace with what’s happening.
5. Role-Based Access
We’ve mentioned role-based access above. What it really means is that a particular user gets access to certain information or resources according to their current position. Obviously, you wouldn’t want to disclose sensitive information to an employee who is new and doesn’t understand the technicalities.
An automated provisioning software automatically gives users access to these sources based on their experience and position. It helps protect a company’s valuable information and boosts overall productivity.
That’s because employees are clear about their job description; they understand:
- What they can do
- What they should do when dealing with odd queries
Such employees prove to be more productive and efficient for the company.
6. AdHOC Access
At times, users are given Adhoc access (on a temporary basis) to certain information that doesn’t usually fall in their domain. For example, when a company needs to assign a certain staff member a unique role for a specific period. This change in role comes with the change in account authority and access.
A professional automated user provisioning tool must have this feature so that employees or their managers can request access permission. This request is routed to the authorized personnel, who can decide to approve or reject it.
Conclusion
Automated UC provisioning is the latest concept of user provisioning. It refers to creating user accounts, authorizing access to a unified communications system, approving/denying permission, and performing other related tasks automatically.
A unified communication system empowers users with all the right tools, making them more productive. Employees don’t have to create or manage separate accounts or remember their ID/passwords to access those tools.
This helps them perform their day-to-day tasks on time, which eventually helps organizations become more efficient.
