Having an after-sale service for your car is crucial. Seeing vehicles of over 30 years being in pristine condition, shouldn’t be considered myth anymore as you’re guaranteed that with car service.
What’s a car service? In succinct terms, car service is a series of procedures carried out at different time intervals or after the vehicle travels a set distance. The car manufacturer sets these service intervals. In modern cars, you get a warning on your dashboard, prompting you to get your vehicle serviced at the due date.
Below, we’ll be analyzing the Kia service department and what they do. Doing this sets a precedent on the total costs involved in servicing specific cars. So sit back, relax, and continue reading.
The Kia Service Department: What They Do
The total kia rio service cost is dependent on the service department. Just like the name implies, the KIA service department focuses on the servicing of KIA cars alone.
Having this specialty is crucial because, with professional KIA technicians, they can effectively service and maintain your vehicle whilst matching the manufacturers’ specification.
When servicing your car, using genuinely crafted KIA spare parts ensures your vehicle’s high quality, efficiency, and safety
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You can enjoy several extra benefits while servicing your KIA to make your stay more enjoyable as possible. Some of these additional benefits include:
- Courtesy bus
- A well equipped waiting lounge
- Replacement vehicles
Courtesy Bus
Here at the service department, achieving customer satisfaction is our goal. That’s why we offer courtesy buses to make your stay convenient and stress-free.
The courtesy bus heads into the city, leaving at 7:45 am and 8:30 am respectively on working days. The courtesy bus also operates in the local area and western suburbs. Departure time is set at 9:30 am.
Replacement Vehicles
Replacement vehicles are available for customers who book in advance. Provision of these vehicles is another reason why servicing your car at the service department is essential.
To book these replacement vehicles, you must fulfil the following:
- Book well in advance since spaces available get crammed quickly. For bookings, a photocopy of your driver’s license is essential for insurance purposes
- Refill fuel to the level you found it in
- Pay a $27.50 fee to reduce the insurance excess from $1000 to $300
Presence of Well-equipped Lounges
Your comfort as a customer is essential. There’s a state of the art lounge equipped with internet access, tv, coffee and cold beverages present.
Customer Service
For any business to thrive, the presence of good customer service is crucial. Before connecting the dots between customer service and KIA, it’s essential to understand the concept “customer service” and characteristics they must exude.
Customer service involves taking care of different customer needs by providing and delivering professional assistance, before, during, and after a customer’s requirements are met.
What makes for good customer service? The following are features of good customer service. They include:
- Promptness: Good customer services always keep to their promises. Avoid delays and cancellations by all means
- Politeness: Customers want to be treated politely at all times. Using words like “sorry” “hello”, is required whether the customer makes a purchase or not.
- Personalization: Using the actual name of a customer is vital in promoting loyalty. Customers tend to be in business with brands that care about them on a personal level
All the above attributes are evident in customer services at KIA. They’re responsible for making schedules for customers and providing help over the phone for those who require professional assistance.
Conclusion
Servicing your car at a KIA service department ensures you get the very best.
Total cost is dependent on the KIA model you intend to service. For example, a KIA Picanto’ total service cost is considerably lower than other models because of its compactness.
Whilst the cost of servicing and maintenance at a service centre can be expensive; you can select a payment plan that fits right into your budget.
