One of the most important factors in the hospitality industry is customer convenience and comfort. The hotel or agency that does this best will not be short on customer demand. In fact, the industry as a whole has been trying to add features that make it easier for customers to use their services, and in addition, do it in a comfortable convenient way. That is why hotels and many tourist attractions are using airport shuttle buses to pick up their customers from the airport, or even to take them to the most popular attractions in the area.
The Role of Hotel Mini-Buses
Hotels have been using this type of bus service for a long time. In fact, shuttle buses serve as a bridge between the hotel and key locations such as airports, tourist attractions, shopping districts, and business centers. For many hotels, this service is particularly appreciated by guests who are unfamiliar with the area or those looking to avoid the hassles of public transportation and high taxi fares. Tourists who are out of town in particular appreciate using mini-buses and shuttle buses to get to the most common attractions because they are usually unfamiliar with the area.
Airport Shuttle Service
Perhaps the most common use of this type of shuttle bus service is providing transportation to and from nearby airports. Hotels and resorts often schedule these shuttles with high frequency so that customers arriving at any time in the day or night can use them. They also schedule the bus pickup to coincide with major flight times to ensure that guests can easily travel between the airport and the hotel, without the hassle of public transportation. This service is probably one of the most underestimated but highly valued by tired travelers who appreciate the ease of having a ride waiting for them, eliminating the need to figure out their way on their own, in a city that they do not know and in a transit system where they do not have tickets or access.
Another benefit of using shuttle bus transport is that by simplifying transportation logistics hotels can greatly enhance the guest experience, thus making their stay more pleasant and hassle-free. This level of convenience often plays a role in the experience of the guests and thus affects the overall reputation of the hotel and the type of reviews that are left on sites such as TripAdvisor. This is of course in addition to making a good impression that will be important for guests when deciding between accommodation options.
It is important that hotels take measures to ensure that their shuttles are well-maintained and operated by drivers who are safe and experienced. Many hotels decide to take the easy route and contract out the service to a professional shuttle bus or mini-coach company that is an expert at providing group transportation through charter and coach buses, ultimately resulting in providing guests with a sense of security throughout their journeys. Some of the companies in Toronto that provide these shuttle buses are http://chartercoachbustoronto.com which can provide mini-bus or shuttles at rates that usually are charged on a daily basis, and include the cost of the driver.
Conclusion
The use of mini-buses and shuttle buses to transport guests to and from airports plays a role beyond being just a transportation option; they serve as an important element of the overall guest experience that hotels strive to implement and which ultimately sets them apart in a competitive industry, giving them an edge over other hotels in the area. Providing effective transport not only boosts guest happiness but also improves the overall reputation and convenience of the hotel thus allowing it to be a place of relaxation, comfort and fun for customers.
