Whether you’re buying a new car or the next “state of the art” blender machine, sometimes there can be issues of product failure.
Research shows that there is an unequal percentage of products that end up failing.
It could be that the product was made in a poor fashion or that there were faults in the development process.
Are you interested in learning more? If so then continue reading this consumer protection guide to finding out what to do with product failure!
Product Failure: Knowing the Difference Between Warranty vs. Guarantee
Let’s say you’re buying a car and there are two confusing options on the table. One dealer says that there is a guarantee on the car for five years. Another dealer states that there is a five-year warranty on the same car.
In simple terms, if it’s a warranty or a guarantee, this doesn’t change the outcome for the consumer. This is largely just a choice of wording for the dealer. A warranty promises to meet all the expectations of the quality of the product.
If the product doesn’t meet the expectations then you can return it for a refund or get a replacement.
If there is a verbal or written statement promising the quality, reliability, and condition of a product, this ensures it has an express warranty.
For example, if you’re at a dealership and the salesperson promises you a minimum amount of gas mileage for a car then this is a warranty.
Even if this seems reliable it’s smart to ask for the warranty on paper so you have it as a record.
Mostly all consumer products have protection with an implied warranty since the law reads into all transactions. Although, some sellers in various states can put a disclaimer on implied warranties.
Other phrases the seller could use like “money back guarantee” or “satisfaction guaranteed” means that you will be able to get a full refund. Usually, you can receive the refund within thirty days of your purchase.
Only in specific legal situations is guarantee different than warranty. Legally, a guarantee can be a promise to be responsible for another person’s debt.
When a parent guarantee’s their child’s car loan this means that if the child doesn’t pay it will have to come out of the pocket of the parent. If you end up having issues with this situation be sure to call lemon law attorneys.
Laws For Returning and Refunding in the U.S.
It is important to understand that the U.S. doesn’t have a federal law requiring return and refund policies.
it is true that most companies do have return and refund policies in order to create a safe and trustworthy business.
These policies control whether the consumer can exchange, return, or get a refund. Some companies will allow you to choose from getting store credit or making a return.
The Importance of Knowing What to Do With Product Failure
Whenever you buy any product it is crucial that you read the fine print and look at reviews on the quality of it to avoid product failure.
It’s safe to say that when buying any product you can be sure to return it within thirty days.
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